Safaricom awards customers free calls and data on 20 years birthday

Telecommunications giant Safaricom PLC has announced to give free calls and data to its loyal customers on its 20 years birthday celebrations that took place at the Serena Hotel, Nairobi.
Safaricom which boasts of 35 million subscribers in Kenya said all its customers will be enjoying one free call of up to 20 minutes within the next 30 days as they celebrate 20 years of service.
The 20 free minutes offer is a gift from Safaricom as it celebrates 20 years anniversary since its establishment in Kenya in the year 2000.
Customers also turning 20 years and those who have been subscribers for 20 years will receive 20 GB free data valid for 7 days.
“Starting tomorrow (from October 28, 2020), for one million customers every day, their first call of the day is going to be on Safaricom up to 20 minutes. Safaricom is not going to charge you,” said the Safaricom Chief Customer Officer Sylvia Mulinge.
She said Safaricom customers would receive a notification of their free call. “We will do this for the next 30 days or so until we cover the entire base of 30 million-plus customers,” she said.
Mulinge also said that a promotion dubbed 20@20 will enable customers to purchase 20 minutes of call time and 20 megabytes (MBs) at KSh20. For the next 90 days, customers purchasing personalized Tunukiwa voice offers will also receive free 20 minutes to call across all networks.
Lucky customers who also visited Safaricom shops were lucky to be awarded with free giveaways as a small token of appreciation on their birthday.
The main speaker Safaricom CEO Peter Ndegwa had the following to say,
“Over the last 20 years, Safaricom PLC has grown to be more than just a mobile service provider. We have grown into a digital lifestyle enabler leveraging on technology driven by our purpose: to transform lives.
This is thus a special birthday for us, and I appreciate all our 35 million customers, Safaricom PLC staff and our partners (dealers, agents and suppliers) for walking this journey with us.

We started out with 17,000 customers and now we have over 35million customers, with a market share of 64.5%
We look forward to creating another wonderful two-decades of growth benefits to our customers, our country and beyond our borders. Let’s go beyond! Happy 20th Birthday, Safaricom, said the CEO.
“Safaricom is planning to going beyond our boundaries and borders, developing partnerships in order to power our growth. We will enhance our focus on building digital ecosystems in the health, agriculture & education sectors, and working towards becoming the technology partner of choice for our customers.”

“Looking forward, as we go beyond into the next decade, we have a vision of being a purpose led technology company, leveraging on innovation & new technology to provide a wide range of services and solutions, with customer obsession at the heart of everything we do,” he added.
The next phase of our journey will be designed to leverage the power of mobile technology to transform lives by 2025. We will seek to Going beyond driven by enhancing our Customer Obsession, by putting the customer at the center of all that we do.
Through customer obsession, we want to deliver double digit growth and become the leader in good customer services in the eyes of customers.
We are now investing in enhancing our network with the provision of internet fiber to homes and businesses. The expansion of the internet will undoubtedly define our journey into the third decade.
To achieve a truly data-driven economy and further empower SMEs, we intend to grow our fiber connectivity to one million homes and businesses over the next five years.
We will use global trends & innovative digital enterprise solutions such as Big Data and Analytics, AI, and Machine Learning to create new ways to analyze and solve our customers business and societal challenges.
Our groundbreaking affordable device financing plan, Lipa Mdogo Mdogo, is one of our key projects to ensure we leave no one behind.
Our investment in the network is already paying off. By December this year, we will have covered 100% of the country with our 4G network. We also intend to roll out the 5G network and achieve 100% national coverage in the next five years.
We intend to leverage more on partnerships to drive affordability and innovation in the future in GSM, mobile money services but also enterprise solutions for our customers, and especially MSMEs.
We plan to Go Beyond to new frontiers, be more present, more world-class, and enable new platforms to launch our SMEs into greater possibilities.
We have learned from Kenya how mobile technology and connectivity are driving social and financial inclusion. With M-PESA Africa, we will step up the success in Kenya by going beyond borders to the rest of Africa.
M-PESA defined the second decade as it drove financial inclusion into the corners of this country that financial institutions would never have reached. M-PESA now has over 25 million customers and over 180,000 M-PESA Agent outlets countrywide.
We aim to evolve M-PESA Africa into a lifestyle platform and a universal payment network for the continent and in new frontiers in agriculture, health, and education.
In addition, we are aggregating all MPESA services under the USSD 334. We will also be enhancing control through this USSD by offering an M-PESA self-reversal service.
We’re going Beyond for a Digital Kenya, where we’ll deliver digital solutions & the best network experience to our customers; and further Go Beyond for Kenya’s SMEs, to empower them to run their businesses digitally through enhanced financial services.
As a purpose-driven business, Safaricom has been prioritizing support to SMEs during the COVID-19 pandemic. SMEs are the engines that power economic growth and especially job creation in our country and this part of the world.

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